Sharing innovation to inspire action

An empathetic customer service agent

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AVA chatbot is an ideal customer service agent: empathetic, patient and unflappable under pressure. AVA, which stands for Autodesk Virtual Agent, was designed by New Zealand AI startup Soul Machines to have emotions and a virtual nervous system to listen to customers' voices and respond to queries with humanlike precision. Ava can understand what the customer is asking for and even if they need to direct the customer to a human agent. https://www.soulmachines.com/
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By oliver

25 November 2017

 
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