SHARING IDEAS THAT DO GOOD

Building AI to be more human?

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Chatbots are anticipated to power 85% of all customer service interactions by year-end (2020) — already, 42% of consumers use them regularly. But are we wanting a more human touch anytime & any place?

The virtual assistants with human looks & mannerisms could be the future of customer service, and our increasing need for humanity in this largely technology driven world.

An example of investments & possibilities...

https://venturebeat.com/2020/01/09/soul-machines-raises-40-million-for-ai-powered-customer-facing-digital-avatars/


What do you think?

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Comments
Lynn Wood @ 2020.03.02 1:26 PM
Great to see Soul Machines do so well since we saw them https://www.ideaspies.com/posts/an-empathetic-customer-service-agent

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By Daniella Traino

2 March 2020



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