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How COVID19 confused our algorithms

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Our online behaviour in this pandemic has confused AI machine learning (ML) systems according to a new MIT report. In one example, an organisation that uses ML to detect credit card fraud had to tweak their algorithm to account for a huge spike in interest in gardening equipment & power tools.

Also large swings in consumer behaviour (toilet paper one week to gym equipment the next!) exposed the brittle nature of AI algorithms and the need for human intervention.

https://www.technologyreview.com/2020/05/11/1001563/covid-pandemic-broken-ai-machine-learning-amazon-retail-fraud-humans-in-the-loop


Image by Peggy und Marco Lachmann-Anke from Pixabay


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Comments
Lynn Wood @ 2020.05.24 1:35 PM
Great that humans are still useful in this new age of machine learning!


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