We have been on holiday for the past month in Tuscany. Apart from the wonderful attractions, food and wine, we?ve been very impressed with help we?ve received to buy tickets so we could avoid queues. Here you see an attendant who offered to arrange our train tickets to Milano when we reached the station including printing them out for us on the spot. Similarly outside the Duomo in Florence an attendant arranged our tickets. Nothing was charged for the extra service. This made our trip less stressful and more enjoyable.